Shipping Policy

• Orders ship within 1–2 business days (Mon–Fri, excluding holidays).
• You'll receive an email with tracking as soon as your order leaves our facility.

• United States: Free at $50+
• Canada: Free at $70+ CAD
• European Union: Free at €100+
• Middle East: Free at US$100+

Note: Free shipping applies to eligible products only (see "Heavy/Bulky Items" below).

Rates shown at checkout

*Transit times are estimates from carriers and may vary by destination, weather, and peak season volume.*

• Emergency Food buckets and similar heavy/bulky items ship on special heavy-service rates and are excluded from Free Shipping.
• Exact rates are shown at checkout based on destination and weight/dimensions.

We currently ship to the US, Canada, the EU, and select Middle East destinations. If your country isn't available at checkout, contact us and we'll do our best to help.

Orders outside your market may be shipped DDU (Delivered Duty Unpaid). Local duties, VAT, or brokerage fees—if any—are the customer's responsibility on delivery.

Many items can ship to PO Boxes and APO/FPO/DPO addresses via postal services. Heavy/Bulky items may require a street address.

Address Changes & Order Edits

If you need to change your shipping address or cancel, email support@spicenslicemarket.com immediately. We'll do our best, but we can't modify orders that have already been processed.

Tracking & Delivery

• Tracking updates can take up to 24–48 hours to appear.
• If tracking shows "delivered" but you can't find the package, please check with household members and neighbors, and wait one business day. Then contact us—we'll assist with a carrier trace.

Lost, Delayed, or Damaged Shipments

• If your order arrives damaged, email photos of the packaging and product to support@spicenslicemarket.com within 48 hours of delivery so we can help.
• For delays beyond the estimated window, we'll work with the carrier to resolve it.

Refused/Undeliverable Packages

Packages returned to us as refused or undeliverable may be refunded minus the original shipping cost and any return shipping/handling fees charged by the carrier.

Partial Shipments

To speed delivery, we may ship items separately at no additional cost. You'll receive tracking for each shipment.

Holiday & Peak Season Note

High order volumes and carrier constraints can extend processing and transit times. We recommend ordering early during peak periods.